We are required by law to clearly and simply explain what personal data we collect and the reasons why we collect it.
We collect the bare minimum of personal data and use it only for the core business purposes of accounts, record keeping, communication, bookings and dog health care and safety.
Who are St Andrews Dog Runs?
We are a family run business and St Andrews Dog Run in St Andrews. You can visit us online or at our business address:
St Andrews Dog Run
What personal data do we collect?
We collect two kinds – contact data and transaction data.
Contact data consists of your name, delivery address, billing address, email address, IP address and phone number. We collect this data so we can take your dog run bookings.
Transaction data consists of what dog run slots you have ordered, how much you paid and by what means you paid. It is simple common sense to keep a note of what we have sold, but we are also required by law to keep business accounts and to submit an annual tax return. The transaction data is an integral part of this process.
We collect no other personal data or financial data. The financial data associated with my transactions goes to PayPal, and does not come to us.
How do we collect your personal data?
Directly from you when you fill in an online order form, contact form or place a booking with your contact and transaction details. We are required to obtain your clear consent before collecting your data, and so you have to click a consent box before your order form is sent.
If you phone or visit us to enquire about or use our facilities we will collect the relevant information to process your request or booking.
Also, if you send an email we will receive your email address.
Our Website & Cookies
This website is hosted by Flywheel, who keep the website and online data safe and secure. The website runs a Flywheel cookie which collects very basic information on the number of site visitors we have per day.
We process all payments using WooCommerce through Paypal. WooCommerce runs two necessary cookies on the website to enable the shop and checkout to function throughout your session.
If you disable Cookies in the privacy section of your browser you will still be able to access and browse our website, but you will not be able to make an order or book a slot, as WooCommerce cookies are required for the functionality of the checkout pages.
How Do We Store Your Personal Data?
Customer order data is stored securely on our website, in our dedicated email account and in our tax records dating back 6 years. We can anonymise your order details on request which will strip all personal information from your order. Please remember that if you request this then we can only respond to enquiries about your order or bookings if you provide the order number, as that will be our only means of identifying your purchase or booking.
Customer accounts are stored securely on our website and can be deleted on request.
Email enquiries are stored on our dedicated email account, and are deleted along with your contact information after the enquiry has been dealt with.
How long do we keep your personal data?
UK tax laws require us to keep all accounting and transaction data for 6 years following the submission of our tax return.
Can I insist that my personal data is deleted from your records?
Yes, it is your statutory right to do so. We will delete your personal data on request, apart from any current transaction data that we must retain for tax purposes.
Do we share personal data with any third parties?
We do not share your personal data with any other third parties.
When will you hear from us?
If you make an order you will get a confirmation email after you have completed checkout, and you will get an Order Completed email to let you know your order has dispatched.
If we have a question about your order or booking information we will email you to clarify any details that we are not sure about.
If you create a customer account at checkout you will receive an email acknowledging that your account is set up.
If you email us or use our Contact form we will reply to your enquiry.
While you have active bookings, or if you are a regular customer, we keep your details so we can notify you of the monthly changes to the dog run padlock codes so that you can enter the dog run for your booking.
Customer accounts exist purely for your own convenience. The customer account allows you to log in and check your purchases and bookings. You can request for your account to be deleted at any time you wish.
Questions & Concerns